This upgrade resulted in no downtime for users.

We are upgrading our servers, which may lead to temporary service interruptions. If you have a custom Service Level Agreement (SLA) with us, we have already contacted you to discuss this.

Announce: Your websites will not experience any outages. However, new or existing announcements may not display properly during the upgrade.

Tickets: Your ticket instances may be unavailable or in a read-only state, meaning you will not be able to create, edit, or update tickets during this time. We recommend completing any urgent ticket-related tasks beforehand.